Policies
Last updated: September 7, 2026
Welcome to Ceylon Origin. This page contains our Terms & Conditions, Return & Refund Policy, and Privacy Policy.
1. Terms & Conditions
About Ceylon Origin
Ceylon Origin is an online store offering Sri Lankan-origin spices and spice products to customers in European markets.
Business Owner: Channa Somathilaka
Business Address:
Ceylon Origin
No. 16, Ihalagama
Kegalle Road
Polgahawela 60300
Sri Lanka
Email: ceylonorigingoods@gmail.com
Phone: +94716317305
Products
We offer Sri Lankan-origin spices and related food products, including products such as Ceylon Cinnamon, Black Pepper, Cloves, Cardamom, Nutmeg, Mace, Ginger, Turmeric and other culinary spices.
Our products are sourced from suppliers and exporters in Sri Lanka and supplied in commercially packaged form.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, packaging information and other product information displayed on our website are accurate. Product packaging and appearance may occasionally vary from the images shown online.
Customers should review the product description, ingredients, allergen information, storage instructions and other available product information before placing an order.
Orders
When you place an order through our website, you are requesting to purchase the selected products.
After placing an order, you will receive an order confirmation by email. We reserve the right to cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or product-information error, or where an order appears to involve fraudulent activity.
If we cancel an order after payment has been received, the applicable amount will be refunded.
Prices and Payment
Prices are displayed on our website in the applicable currency and are confirmed at checkout.
Shipping charges and any other applicable charges will be displayed during the checkout process where applicable.
Payments are processed through the payment methods and payment service providers available at checkout.
We do not intentionally store customers' complete payment card details.
Shipping and Delivery
We ship eligible products from Sri Lanka to selected European destinations.
Estimated delivery times and shipping charges are provided during checkout or on our Shipping Policy page.
Delivery times may be affected by customs procedures, carrier delays, public holidays, weather conditions, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
Food Products
Our products are food products intended for culinary use.
Customers should follow the storage instructions provided on the product packaging and use products before the applicable best-before or use-by date.
Customers should review ingredient and allergen information before consuming a product.
Intellectual Property
Unless otherwise stated, the content of this website, including our logo, text, graphics, photographs, product descriptions and other materials, belongs to or is licensed to Ceylon Origin.
You may not reproduce, copy, modify, distribute or use our website content for commercial purposes without our permission.
Website Use
You agree to use our website only for lawful purposes.
You must not use the website for fraudulent or unlawful activities, attempt to interfere with its operation or security, or use the website in a way that could damage or impair its functionality.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page with the applicable "Last updated" date.
Applicable Law and Consumer Rights
These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights applicable to customers in their country of residence.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot legally be excluded.
2. Return & Refund Policy
Our Commitment
We want our customers to be satisfied with their purchases. If you experience a problem with your order, please contact us and we will work with you to resolve the issue.
Right to Cancel
If you are a consumer purchasing from within the European Union, you may have a legal right to cancel an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Certain food products may be excluded from the right of withdrawal where permitted by applicable law, including products that are liable to deteriorate or expire rapidly.
Certain sealed products may also be subject to restrictions after they have been opened where return is not appropriate for health or hygiene reasons.
Nothing in this policy affects mandatory consumer rights applicable to you.
Returns
Where a return is legally permitted, products should be returned:
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In their original condition;
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Unused and unopened where applicable;
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With the original packaging and labels where reasonably possible; and
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With your order details or proof of purchase.
Please contact us before returning any product so that we can provide the appropriate return instructions.
Return requests: ceylonorigingoods@gmail.com
Please do not send products to our business address unless we have specifically instructed you to do so.
Damaged, Incorrect or Defective Products
Please contact us as soon as possible if:
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Your order arrives damaged;
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You receive the wrong product;
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Your order is incomplete; or
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A product is defective or does not conform to its description.
Please provide your order number and, where appropriate, photographs of the product and its packaging.
We will review the issue and provide an appropriate solution in accordance with applicable law. This may include a replacement, refund, price reduction or another appropriate remedy.
Refunds
Once a refund has been approved, we will process it using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Where a consumer exercises a legal right of withdrawal, refunds will be handled in accordance with applicable law.
Products That Cannot Be Returned
Where permitted by applicable law, certain food products may not be eligible for return, including products that are liable to deteriorate or expire rapidly and certain sealed products that have been opened where return is restricted for health or hygiene reasons.
This does not affect statutory rights relating to products that are damaged, defective, incorrectly supplied, or otherwise do not conform to the applicable contract.
Contact for Returns and Refunds
Email: ceylonorigingoods@gmail.com
Phone: +94716317305
3. Privacy Policy
Introduction
At Ceylon Origin, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared when you visit our website or place an order.
Information We Collect
Depending on how you use our website, we may collect information such as:
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Name
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Billing and delivery address
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Email address
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Telephone number
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Order details
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Payment and transaction information
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Information you provide when contacting customer support
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Website usage and technical information, such as IP address, browser type and device information
We do not intentionally collect more personal information than is reasonably necessary to operate our business and provide our services.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders;
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Arrange delivery of products;
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Process payments;
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Communicate with you about your orders;
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Respond to customer enquiries;
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Provide customer support;
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Prevent and investigate fraudulent or unauthorized transactions;
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Improve our website, products and services;
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Meet legal, accounting and regulatory requirements; and
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Send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.
Payment Information
Payments made through our website may be processed by third-party payment service providers.
Your payment information may be processed directly by these providers in accordance with their own privacy policies and security practices.
We do not intentionally store complete payment card numbers or security codes on our systems.
Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
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Payment processors;
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Shipping and delivery providers;
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Website and technology service providers;
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Customer support providers; and
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Professional or legal advisers where necessary.
We may also disclose information where required by law, regulation, legal process, or a lawful request from an appropriate authority.
We do not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Depending on your location and applicable law, you may be presented with choices regarding non-essential cookies.
You can also manage cookie settings through your browser.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, and complying with legal and accounting obligations.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
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Request access to your personal information;
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Request correction of inaccurate information;
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Request deletion of certain information;
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Request restriction of processing in certain circumstances;
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Object to certain types of processing;
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Withdraw consent where processing is based on consent; and
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Request a copy of certain personal information in a portable format.
To exercise applicable privacy rights, please contact us using the details below.
Third-Party Services
Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics services and other technology providers.
These services may process personal information in accordance with their own privacy policies.
International Data Transfers
Because our business operates internationally and we use service providers located in different countries, your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we will take appropriate measures to protect personal information when such transfers take place.
Children's Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases through our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Ceylon Origin
No. 16, Ihalagama
Kegalle Road
Polgahawela 60300
Sri Lanka
Email: ceylonorigingoods@gmail.com
Phone: +94716317305
Ceylon Origin
Sri Lankan-origin spices for customers around the world.